Occasionally, we will temporarily run out of stock of an item due to high demand. If this is ever the case for an item you ordered, we will send you an out-of-stock e-mail within 24 hours. If you have a time constraint on your order, please respond to the e-mail and our Support team will work on a solution for you! You can also feel free to contact a Customer Care Specialist or Sales Associate to check stock on the items you’re purchasing before your order is placed to ensure availability.
Modifying or canceling an order
Please contact us immediately if you would like to cancel an order. If an order is already processing in our warehouse and being packed to ship, we cannot guarantee that the order can be canceled.
In order to maintain accuracy and efficiency in our order process, we are unable to modify any orders after they have been placed. If you would like to add to or modify your order in any way, please contact a Customer Care Specialist to see if the order can be canceled and then reordered with your desired modifications.
Our warehouse does not work on the weekends, if an order is packaged to ship over a weekend and billed out, the order is not able to be canceled.
changing your shipping address
Please contact us immediately if you would like to ship your order to a different address than you indicated at checkout. Once an order ships, there are fees associated with changing the shipping address that would need to be collected before the change can take effect. The cost of changing the shipping address will depend on the shipping method and number of shipments. If an order has already left our warehouse before the shipping address change is made, we cannot guarantee that it will arrive at the new location. If a carrier tries to deliver a shipment several times and is unsuccessful, your order will be returned to us and treated as a standard return.